Help FAQs
Local and international channels including Series, Entertainment, premium Kids & Learning channels, 24-hour A-grade blockbuster Movies, Bollywood, Reality, Sports, and News. Currently over 20 channels + 28 radio channels*, including your favourite SABC 1, 2, 3 and with e.tv (now in HD).
*Openview will, from time to time, add or remove channels to enhance our offering to our viewers.
Openview decoder prices start at R799 at leading retail stores nationwide, which is ideal if you already have a satellite dish on IS-20 satellite (pointing North-East). If you require a dish and decoder with installation, You can go to our website to find an Openview accredited installer https://www.openview.co.za/installers who will have assist you with a dish and installation.
If you already have a working satellite dish on IS-20 satellite (same as DSTV), you just need to buy the Openview decoder, plug it in and activate. If you have a working satellite dish not connected to the IS-20 satellite – an Openview accredited installer can be booked to reposition your dish for you. The recommended dish size in RSA is 85cm. You can go to our website to find an Openview accredited installer https://www.openview.co.za/installers
If you have bought a decoder but have no satellite dish, you will need to contact an installer to install a dish and activate your decoder. You will pay an installer for a dish and installation (excludes decoder). You can go to our website to find an Openview accredited installer https://www.openview.co.za/installers
Find an installer in your area or visit the installer page on our website at https://www.openview.co.za/installers to locate your nearest installer. Or you can contact our customer care on 0861 696843 for assistance. You can also book an installer through one of the following Openview distributors:
Space TV: (086) 140 4142
Switch: (086) 0 79 4824
No, you will not have to replace your current TV. Openview is compatible with all TV sets, both SD and HD, old and new.
Yes, two decoders can be connected to a single TV using a dual LNB (call your local installer to assist).
Every TV set needs its own Openview decoder to view different channels simultaneously.
Openview has 100% coverage across South Africa. You will get a clear quality picture no matter where you live in SA.
Openview is available nationwide at the leading retailers listed on our website, including Game, PEP, Pick n Pay Hyper, OK Furniture, House & Home, Makro, Fair Price, Checkers Hyper, Ackermans, Hi-Fi Corporation, Cash Crusaders and Jet Mart. See Get Openview for more information.
No, you do not need a TV license to buy and watch Openview.
You do not need to subscribe to Openview because it is free - there are no monthly fees and no contracts. All you need is to buy an Openview decoder and satellite dish.
Multi-unit dwellings that are already receiving DStv will be able to receive Openview channels. You can speak to your body corporate/Landlord or, our Openview distributors, and installers will be able to assist further with advice for first-time installations. You can book an installer through one of the following Openview distributors:
Space TV: (086) 140 4142
Switch: (086) 079 4824
You can take your Openview decoder with you. You may also choose to take the satellite dish with you or have a new one installed. In which case, you would require assistance from an installer.
Openview and e.tv have not received licenses to operate in other countries yet, therefore the Openview decoder cannot be sold in countries outside of South Africa.
There are no charges currently or future on the Openview satellite platform. There are no sign-up fees, no monthly subscriptions, and no contracts.
Press the "EPG or GUIDE" button on your remote to see the 8-day TV guide. You can also refer to the Openview website and view a 7-day TV guide there. https://www.openview.co.za/tv-guide
Parents can lock programmes that are not suitable for their children to watch by choosing an appropriate “Lock Level”, depending on the parental guidance rating of the programme, and by following these steps using the remote control:
Press the “menu” button
Go to “settings”
Select “Parental Control” and then select the lock level you want.
If you have forgotten your parental control pin, please use your mobile phone to dial *120*6843*1#Select option 3. Then follow the service instructions.
Any accredited installer is authorised to install Openview. Contact one of the following distributors to find out more about installer training and accreditation.
Space TV: (086) 140 4142
Switch: (086) 0 79 4824
Please put your Channel proposal in an MS Word/ PDF format and send it to info@openview.co.za. The Channels Acquisition department will get in contact with you.
We only provide a platform for channels and do not control their channel content. Kindly look at the list of channels we have on the Openview bouquet on our website, see which channel would be the best fit for your idea, and then approach the specific channel directly with your proposal.
If your decoder is faulty, you need to return it to the retail store where you purchased it. One year warranty will apply on the decoder only when you provide proof of purchase to the retail store or contact our customer care for support. Customer care - 0861 696 843
Apart from the word of e.tv, a trusted brand, the CONSUMER PROTECTION ACT (CPA), safeguards viewers.
We currently have several channels that air HD content, including e.tv, eToonz, eReality, eExtra, eMovies, eMovies Extra, StarLife, and SABC Sports.
Errors/Signal Problems
The following errors can be cleared by following the easy steps below:
(200) - NO SECURE DEVICE / CHANNEL NOT ACTIVATED / CHANNEL NOT SUBSCRIBED
(206) (69) - ACCESS DENIED
(20) - CHANNELS NOT SUBSCRIBED
(E04) – THIS SERVICE IS BLOCKED
(E06) – CARD IS NOT AUTHORISED(20) - CHANNELS NOT SUBSCRIBED
If you receive any of these onscreen notifications, you will need to reactivate your decoder or clear errors:
1. Go to channel 100.
2. Dial the number (*120*6843*1#) on the bottom right-hand corner of your screen using a cell phone.
3. Select option 2 to cleat error codes and follow prompts.
NO SATELLITE FOUND AUTOMATICALLY
NO CHANNELS
(E52) – SEARCHING FOR SIGNAL
NO SIGNAL
If you receive any of these onscreen notifications, you will need to follow these steps to restore your signal.
1. Disconnect the power and LNB (Dish) cables that are connected to your Openview decoder.
2. Once both cables have been removed from the decoder, reinsert the LNB cable first, followed by the power supply cable, and wait for the decoder to reboot automatically.
3. When the decoder has restarted, check to see whether any visuals are appearing on the screen.
If all your channels have been restored, you can now enjoy your Openview viewing.
If you can only see channel 100, you will need to reactivate your decoder:
Press the ‘HELP’ button on your Openview remote control to display the help screen.
Your STB number will then be displayed on the help screen. Please write this number down.
Dial the number on the bottom right-hand corner of your screen using a cell phone and follow the prompts. Use your STB number to complete your decoder activation.
Your decoder may reboot and update its software during the activation. Please allow a few minutes for this.
If you have no channels, press the HELP button on your Openview remote to check your signal strength and quality levels. These levels can be found at the bottom of the help screen.
The strength and quality levels need to be above 75% for you to enjoy uninterrupted viewing. If the signal strength and quality still appear as 0%, then follow the steps on page 16 or 18 of your decoder’s user manual to do a factory reset so the device can be reset to its original settings. (This step is not necessary for brand new decoders, as they will still be on the factory settings). If the signal strength and quality are still 0%, then you have to call your nearest installer found on our website: https://www.openview.co.za/installers
DISH INSTALLATION PROBLEMS?
Even though DStv and Openview use the same IS20 Satellite, they use different transponders/frequencies. Check the connector on the LNB cable and if it is inserted correctly and is tight at the back of the decoder. An installer may need to reposition your dish and LNB. Please note installers operate independently and charge extra for their services. https://www.openview.co.za/installers
BAD WEATHER?
When it rains heavily the satellite signal is affected and there may be signal problems due to a phenomenon called rain fade. The picture on the Openview decoder will break up. This problem will go away once the rain has subsided or stopped. We advise viewers who have lost their Openview signal due to rain to wait for the rain to stop, before contacting an installer. Please note installers operate independently and charge extra for their services.
For further help, WhatsApp 082966 6429 or call the Openview Customer Care 0861 696 843.
LOSE OF SIGNAL ON DECODER MODEL KTSB2143
If your decoder has lost signal, please complete a factory reset. Once done - follow instructions for the LNB type change settings. The factory reset will reset the settings of the decoder model.
Clear On-Screen Errors
If you are experiencing on-screen errors, you can clear these from your mobile phone. To do this:-
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Dial the number on your mobile phone *120*6843*1#
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Select option 2 to clear error codes
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Enter your area postal code or city postal code
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Select option 1
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Select 1-4 depending on your error message
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Please enter your STB number
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Process complete. Please wait 5 - 10 minutes for the error message to be cleared.