Help

Openview FAQs

1. What do I get with Openview?


Local and international channels including: Series, Entertainment, Culture & Lifestyle, premium Kids & Learning channels, 24 hour A-grade blockbuster Movies, Bollywood, Reality, Sports and News. Currently 19 channels + 9 radio channels*, including your favourite SABC 1, 2, 3 and e.tv (now in HD).
*Openview will from time to time add or remove channels to enhance our offering to our viewers.  

2. How much will Openview equipment cost me?

Openview decoder prices start at R499 at leading retail stores nationwide, which is ideal if you already have a satellite dish on IS-20 satellite (pointing North East). If you require a dish and decoder with installation, you can purchase an Openview decoder with installation voucher (includes dish and installation) from R1299. You will pay an installer around R900 for a dish and installation (excludes decoder). 

3. What if I already have a satellite dish?

If you already have a working satellite dish* on IS-20 satellite (pointing North East), you just need to buy the Openview decoder, plug it in and activate. If you have a working satellite dish not connected to IS-20 satellite – an accredited installer can be booked to reposition your dish.  Please note that even though DStv and Openview use the same IS20 Satellite, they use different transponders/frequencies. To receive the Openview signal the dish needs to be turned to 68.5 degrees in a north-easterly direction.  *Recommended dish size in RSA is 85cm. 

4. What if I don’t have a satellite dish?

If you have bought a decoder but have no satellite dish, you will need to contact an installer to install a dish and activate your decoder. You will pay an installer around R900 for a dish and installation (excludes decoder). OR buy a decoder with installation voucher (includes dish and installation) from Game, Checkers Hyper or Dion Wired. Call the number on the voucher inside the box to book an installation.  

5. How do I find an Openview Installer?

Find your own installer in your area, or visit the installer page on our website at www.openview.co.za to locate your nearest installer. Or contact our call centre on 0861 696843 for assistance. You can also book an installer through one of the following Openview distributors:  

- Space TV: (086) 140 4142
- Switch: (086) 0 79 4824
- SOS Lifestyle: (086) 111 3426
- Ellies: (086) 135 5437 

6. Will I have to buy a new TV set?

No, you will not have to replace your current TV. Openview is compatible with all TV sets, both SD and HD, old and new.  

7. Can I keep my DStv and also have Openview?

Yes, 2 decoders can be connected to a single TV using a dual LNB (call your local installer to assist). 

8. Do I need a decoder for every TV set in my house?

Every TV set would need its own decoder in order to view different channels simultaneously. 

9. Can you watch Openview anywhere in South Africa?

Openview has 100% coverage across South Africa. You will get clear quality picture no matter where you live in SA. 

10. Where can I buy Openview?

Openview is available nationwide at the leading retailers listed on our website, including: Game, PEP, Pick n Pay Hyper, OK Furniture, House & Home, Makro, Fair Price,Dion Wired, Checkers Hyper, Hi-Fi Corp, Incredible Connection, Cash Crusaders and Jet Mart. See Get Openview for more.

11. Do I need a TV License to buy Openview?

No, you do not need a TV licence to buy and watch Openview. This should be paid separately as the South African law dictates. 

12. How do I subscribe to Openview?


You do not need to subscribe to Openview because it is free. All you need is to buy an Openview decoder and satellite dish - there are no monthly fees and no contracts. 

13. What if I live in an apartment, complex or block of flats? Multi-unit dwellings that are already receiving DStv will be able to receive Openview channels. Openview distributors and installers will be able to assist further with advice for first time installations. You can book an installer through one of the following Openview distributors:  

- Space TV: (086) 140 4142
- Switch: (086) 0 79 4824
- SOS Lifestyle: (086) 111 3426
- Ellies: (086) 135 5437 

14. What if I move house?

You can take your Openview decoder with you. You may also choose to take the satellite dish with you or have a new one installed. In which case you would require assistance from an installer. 

15. Can I get Openview outside of South Africa?

Platco Digital has not received licenses to operate in other countries yet, therefore the Openview decoder cannot be sold in countries outside of South Africa. 

16. Will there be charges later on?

No not ever. There are no sign up fees, no monthly subscriptions and no contracts.  

17. Where can I find the TV guide?

Press the"EPG or GUIDE" button on your remote to see the 8-day TV guide.  

18. How do I use the parental control function?

Parents can lock programmes that are not suitable for their children to watch by choosing an appropriate “Lock Level”, depending on the parental guidance rating of the programme, and by following these steps using the remote control:

1. Press the “menu” button
2. Go to “settings”3.              
Follow steps to activate the parental control function. 

19. How do I reset my parental control pin?

If you have forgotten your parental control pin, please use your mobile phone to dial *120*6843*1#Select option 3. Then follow the service instructions. 

20. How can I become an installer?

Any accredited installer is authorised to install Openview. Contact one of the following distributors to find out more about installer training and accreditation. 

- Space TV: (086) 140 4142
- Switch: (086) 0 79 4824
- SOS Lifestyle: (086) 111 3426
- Ellies: (086) 135 5437 

21. How can I have my channel on your bouquet?

Please put your Channel proposal in a MS Word/ PDF format and send it to info@openviewforever.co.za. It will be forwarded to the Channels Acquisition department and they will get in contact with your

22. How can I have my programme on your channel?

As Platco Digital, we only provide a platform for channels and do not control their channel content. Kindly look at the list of channels we have on the Openview bouquet on our website, see which channel would be the best fit for your idea, and then approach the specific channel directly with your proposal.

23. Where do I take my decoder for repairs?

If your decoder is faulty, you need to return it to the retail store where you purchased it. Or contact our call centre for support.  Call centre - 0861 696 843 

24. What is the guarantee that there will not be subscription fees in the future?

Apart from the word of e.tv, a trusted brand, the CONSUMER PROTECTION ACT (CPA) safeguards viewers. 

25. Which channels are in HD?   

We currently have a number of channels that air HD content, including e.tv, eToonz, eReality, eExtra, eMovies, eMoviesExtra, Star Life and Open News.   

OpenPVR FAQs

1. Is the Open PVR stick compatible with all Openview decoder models?

No, Open PVR is only compatible with the latest Openview decoder models NA900 and DSD4165.


2. Which decoder models do not have PVR functionality?

All the old legacy decoders do not have PVR functionality.


3. How do I activate the Open PVR for Openview?

• Power off the decoder.

• Insert the Open PVR stick into the USB port of the decoder.

• Power on the decoder.

• After the decoder has booted, a popup screen will appear "Storage for PVR"

• Select "OK"

• Please wait until the PVR stick is configured, and PVR functionality is enabled successfully.

4. Can the PVR work without a Open PVR stick?

The decoder without the Open PVR stick will not have PVR functionality, but will still work as a standard Openview decoder.

5. What memory sizes are available for the Open PVR sticks?

32GB and 64GB initially.

6. How much content will I be able to store on the Open PVR stick?

32GB = 8hrs of HD content; 64GB = 18hrs of HD content.

7. Will a normal USB stick purchased in retail work as PVR on the Openview decoder?

No, Only USB sticks with an Open PVR logo, purchased from our retail partners will be able to work as PVR.

8. Can I record content on one particular Openview decoder and play the content back on another Openview decoder?

No, recorded content will only play back on the same Openview decoder on which it was originally recorded.

9. Can I use my USB stick on another Openview decoder?

Yes, this is only applicable for recording new content. You cannot play content recorded on another decoder.

10. Can I record content on a particular Openview decoder and play the content back on a Laptop, PC or any other media device?

No, content is encrypted and as such cannot be viewed on any other media device or PC.

11. Can I record two channels and watch one channel?

No, you can only record one channel and watch another channel.

12. Where can I buy the Open PVR stick?

The Open PVR stick can be purchased from PEP, Pick n Pay Hyper, Dion Wired, Checkers Hyper, OK Furniture, House & Home and Makro.

13. What is the recommended retail launch price for the Open PVR sticks?

32GB USB PVR Stick will be sold at R199 at launch and 64GB will be sold at R299 at launch.

14. Can I record all the channels?

Not at the moment. All the channels except the SABC channels can be recorded, as there is currently no agreement with SABC.

15. How do the PVR Remote buttons work?

16. How do I set up a recording schedule ahead of time?

• Press the Guide button to display the EPG screen.

• Using the Record button on the RCU, you can immediately record.

• Using the Direction Keys on the RCU, you can page through the EPG to select program you require to record.

• For advance Recordings, Select the Reservation keys and plan accordingly.

17. Can I record events or programs starting at the same time or overlapping?

No, The decoder will prompt you to confirm which recording you would like to continue with.
Example, if you set record 1, to start at 13:00 till 14:00, and at 13:55 you start a new recording, the decoder will prompt you, asking to confirm if you would like to end current recording.

18. How do I access my recordings or playlist?

• Press the "OPT" Button OR                            
                                                                                                                                                                           
• Press the Menu button.

• Press Left or Right button to find Media.

• Press OK Button.

19. How do I delete content I have already viewed?


• Press the Menu button, Scroll to Media, Recordings.

• Press the Yellow button on the RCU.

• The STB will prompt the user for action.

20. How do I monitor the amount of unused memory capacity on the PVR stick?

• Press the Menu button, Scroll to Media, Recordings.

21. For how long can I pause live TV?

15min maximum

22. Can I schedule multiple recordings using the TV Guide?

Yes, ensure that the programmes do not oveRlap.

23. What happens if I do not see the future TV programs on the TV Guide?

• Users can set up a recording from the Channel Banner, and Program Guide in case they can find future TV programs on the TV Guide.

• If not, they can manually set up the exact recording time through Reservation menu (In case a user cannot find program info from the banner and the program guide)

• Or Call the OpenView Call Centre 0861 698 843

24. Can I still watch my recordings even when the satellite dish is not working?

Yes.

Errors/Signal Problems

The following errors can be cleared by following the easy steps below:

NO SECURE DEVICE
20 - CHANNELS NOT SUBSCRIBED 
200 – CHANNELS NOT ACTIVATED 
ERROR E04

If you receive any of these onscreen notifications you will need to reactivate your decoder:

1. Press the ‘HELP’ button on your Openview remote control to display the help screen.

2. Your STB number will then be displayed on the help screen.Please write this number down.

3. Press ‘EXIT’ on your remote control to return to channel 100. 

4. Dial the number on the bottom right-hand corner of your screen using a cell phone and follow the prompts. Use your STB number to complete your decoder activation.

5. Your decoder may reboot and update its software during the activation. Please allow a few minutes for this.

6. Once your decoder has been activated, you can use the ‘P+’ and‘P-‘ or ‘P↑’ and ‘P↓’ buttons on your remote control to change channels. 


NO SATELLITE FOUND AUTOMATICALLY
NO CHANNELS

If you receive any of these onscreen notifications you will need  to follow these step to restore your signal.

1. Disconnect the power and LNB (Dish) cables that are connected to your Openview decoder.

2. Once both cables have been removed from the decoder, reinsert the LNB cable first, followed by the power supply cable and wait for the decoder to reboot automatically.

3. When the decoder has restarted, check to see whether there are any visuals appearing on the screen. 

If all your channels have been restored you can now enjoy your Openview viewing.

If you can only see channel 100 you will need to reactivate your decoder:
Press the ‘HELP’ button on your Openview remote control to display the help screen.
Your STB number will then be displayed on the help screen. Please write this number down.
Dial the number on the bottom right-hand corner of your screen using a cell phone and follow the prompts. Use your STB number to complete your decoder activation.
Your decoder may reboot and update its software during the activation. Please allow a few minutes for this.

If you have no channels, press the HELP button on your Openview remote to check your signal strength and quality levels. These levels can be found at the bottom of the help screen. 

The strength and quality levels need to be above 85% in order for you to enjoy uninterrupted viewing. If the signal strength and quality still appear as 0%, then follow the steps on page 16 or 18 of your decoder’s user manual to do a factory reset so the device can be reset to its original settings.(This step is not necessary for brand new decoders, as they will still be on the factory settings).

DISH INSTALLATION PROBLEMS?

Even though DStv and Openview use the same IS20 Satellite, they use different transponders/frequencies. To receive the Openview signal the dish needs to be turned to 68.5 degrees in a northeasterly direction. An installer may need to reposition your dish. Please note installers operate independently and charge extra for their services. 


BAD WEATHER?

When it rains in the up link or down link regions, there may be signal problems due to a phenomenon called rain fade. This is when the signal is being absorbed by moisture in the air. In this instance, viewers who have lost their Openview signal are advised wait for a day or two before contacting an installer. Please note installers operate independently and charge extra for their services. 

For further help WhatsApp 082966 6429 or call the Openview Call Centre 0861 696 843.

Available at the following leading retailers nationwide